Billing Terms and Conditions

This Payment Policy explains how payments are processed when shopping at Siendy.

1. Accepted Payment Methods

At Siendy, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

– American Express
– Apple Pay
– Diners Club
– Discover
– Google Pay
– Mastercard
– Shop Pay
– Visa

2. Payment Processing

• Payment must be completed at the time of checkout.
• Orders are not prepared or shipped until full payment is received.
• If your payment fails or is declined, the order will not be confirmed.
• Siendy does not store card or banking details—payments are handled securely by our payment providers. Payment information is transmitted directly to secure payment processors.

3. Pricing & Currency

• Prices may change without prior notice.
• All customs fees and taxes are paid. The price listed on the product page is the final price.
• Standard shipping is free on all orders.

4. Secure Payment Processing

To ensure safe and secure transactions:

• Siendy uses SSL encryption across the entire website.
• All payments are processed via trusted and PCI-compliant payment gateways.
• We never store your card details or raw payment information on our servers.

5. Refunds & Chargebacks

• Refunds are issued in accordance with our Return and Refund Policy.
• If you encounter a billing error or unauthorised charge, please contact us first at support@siendy.com so we can resolve the issue promptly.

6. Fraud Prevention

To protect our customers:

• Siendy may cancel or temporarily hold orders where fraud or unauthorised activity is suspected.
• Additional verification may be required for high-value or unusual orders.

7. Legal Compliance

This Billing Policy applies to all purchases made on our website. If you have questions about payment processing or billing, please contact us at support@siendy.com.

8. Contact Us

Address: 65 Green Park, Chatteris, PE16 6DJ, United Kingdom
Email: support@siendy.com
Phone: +447916684744

Siendy is operated by DAIVENTA LTD.
Company Name: DAIVENTA LTD
Company Number: 16177712

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.