Billing Terms and Conditions

This Payment Policy explains how payments are processed when shopping at Siendy.

1. Accepted Payment Methods

At Siendy, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

– American Express
– Apple Pay
– Diners Club
– Discover
– Google Pay
– JCB
– Mastercard
– Visa

All payments are processed in British Pounds (GBP).

2. Payment Processing

• Payment must be completed at the time of checkout.
• Orders are not prepared or shipped until full payment is received.
• If your payment fails or is declined, the order will not be confirmed.
• Siendy does not store card or banking details—payments are handled securely by our payment providers. Payment information is transmitted directly to secure payment processors.

3. Pricing & Currency

• All prices displayed on siendy.com are in British Pounds (GBP).
• Prices may change without prior notice.
• All prices include applicable UK VAT.
• Standard UK shipping is free on all orders.

The final total, including VAT, is displayed clearly at checkout before payment is completed.

4. Secure Payment Processing

To ensure safe and secure transactions:

• Siendy uses SSL encryption across the entire website.
• All payments are processed via trusted and PCI-compliant payment gateways.
• We never store your card details or raw payment information on our servers.

5. Refunds & Chargebacks

• Refunds are issued in accordance with our Return and Refund Policy.
• If you encounter a billing error or unauthorised charge, please contact us first at support@siendy.com so we can resolve the issue promptly.

6. Fraud Prevention

To protect our customers:

• Siendy may cancel or temporarily hold orders where fraud or unauthorised activity is suspected.
• Additional verification may be required for high-value or unusual orders.

7. Legal Compliance

This Payment Policy is governed by the laws of England and Wales, and customers are protected by all applicable UK consumer rights concerning online purchases.

TAGMEIN LTD is registered in England and Wales under company number 16207085.

8. Contact Us

Address: 2 Old Farmhouse Mews, Hatfield AL9 7FA, United Kingdom
Email: support@siendy.com
Phone: +447888372693

Siendy is operated by TAGMEIN LTD.
Company Name: TAGMEIN LTD
Company Number: 16207085

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.