Privacy policy

Last updated: January 26, 2026

This Privacy Policy describes how Siendy (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.siendy.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Siendy is an online store operated by DAIVENTA LTD, a company registered in England and Wales. This Privacy Policy is governed by UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Siendy (DAIVENTA LTD) is the Data Controller responsible for your personal information under this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us.

Shopping Information:
• Items you view, add to your cart, save or purchase
• Reviews, referrals, and gift card activity (if applicable)

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies ("Cookies"). Usage Data may include device information, browser information, network connection data, IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information to process transactions and fulfil orders.
  • Third parties that use tracking technologies such as pixels, web beacons, and cookies.
  • Shopify acts as our e-commerce service provider and processes your information on our behalf in accordance with its Privacy Policy.
  • Google LLC, including Google Analytics and Google Ads, which may collect usage data for analytics and advertising purposes. For more information, see Google's Privacy Policy.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services. To process payments, fulfil orders, manage accounts, arrange shipping and handle returns.
  • Marketing and Advertising. To send marketing communications and display advertisements where permitted by law.
  • Security and Fraud Prevention. To detect, investigate and prevent fraudulent or illegal activity.
  • Communicating with You and Service Improvement. To provide customer support and improve our Services.

Legal Basis for Processing (UK GDPR)
We process your personal information under the following legal bases:

• Performance of a contract — to process and deliver your orders.
• Legitimate interests — to improve Services and maintain security.
• Consent — for marketing and cookie usage where required.
• Legal obligation — to comply with UK laws.

Cookies

We use Cookies to improve user experience and run analytics. For information about Shopify cookies, see https://www.shopify.com/legal/cookies. You may control cookies through your browser settings. Certain non-essential cookies, including analytics and advertising cookies, are only activated after you have given your consent via our cookie banner, in accordance with UK GDPR requirements.

How We Disclose Personal Information

  • Service providers and vendors.
  • Business and marketing partners.
  • Affiliates within our corporate group.
  • Authorities where required by law.

We do not use or disclose sensitive personal information without your consent.

Third Party Websites and Links

Our Site may include links to third-party websites not operated by us. We are not responsible for their privacy practices.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors.

Security and Retention of Your Information

We implement security measures to protect your information but cannot guarantee complete security. We retain data only as long as necessary to fulfil legal and operational obligations.

Your Rights

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Restriction of Processing
  • Right to Withdraw Consent

To exercise any of the above rights, please contact us at support@siendy.com. We will respond within 30 days. You may be asked to verify your identity before we process your request.

Complaints

You may lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/ or by calling 0303 123 1113.

International Users

Your personal information may be transferred and processed outside your country of residence, subject to applicable safeguards.

Contact Information

Address: 65 Green Park, Chatteris, PE16 6DJ, United Kingdom
Email: support@siendy.com
Phone: +447916684744

Siendy is operated by DAIVENTA LTD.
Company Name: DAIVENTA LTD
Company Number: 16177712

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.